Frequently Asked Questions
Find answers to common questions about your Kaleidos beauty journey
Are your products cruelty-free and vegan?
Yes, Kaleidos Makeup is 100% cruelty-free. The majority of our products are also vegan; please check individual product pages for specific ingredient details.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website.
Do you offer international shipping?
We ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination.
Can I change or cancel my order after it's placed?
To ensure fast delivery, orders are processed quickly. Please contact us within 1 hour of placement to request any changes.
What should I do if my palette arrives damaged?
Please email us at [email protected] within 48 hours of delivery with photos of the damaged item and your order number for a replacement.
How do I find out about restocks?
The best way to stay updated on restocks and new launches is to subscribe to our newsletter and follow us on social media.